Home > Off-Topic > Episode 2: Miss B Strikes Back

Episode 2: Miss B Strikes Back

February 21, 2016

As you may remember, Miss B wrote to Hasbro UK to let them know her opinion (which was not complementary) of the lack of Rey in the new Star Wars Monopoly set, and they sent her a lame non-response that she instinctively screwed up, so annoyed was she.  A couple of days later a new letter was on its way to Hasbro to let them know that their response was not up to… well, anything really:

20160120_MissBHasbro_redacted

I like not your answer. Send me another.

“Dear Hasbro, My last letter Was about your Star Wars Monopoly game.  I Was comlaining about Rey + other female characters not being included.  You answered my letter by saying you appreciated the chance to assist me.  You have not answered my complaint AT ALL. I do not think this is an appropriate reply. Please give another answer.”

Well, a week or so ago (my bad for leaving it a while before writing this update), Miss B received another reply:

20160209_HasbroReply_redacted

Okay then…

“Thank you for contacting Hasbro UK Ltd.

“We appreciate the opportunity to assist you and hope you and your family will enjoy our products for many years to come.”

Just breathe a little…

Yup, this was exactly the same letter as the previous time, only with a different date at the top.  To say we are disappointed is definitely an understatement.

Needless to say Miss B has written another letter, which is on its way.  We’re expecting the exact same reply again, but they are having another chance to save face.  Here goes nothing (but another stamp!).

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  1. Billy Board Game
    February 22, 2016 at 2:59 am

    I wish mayfair would merge with Z-man so that Settlers of Catan and Carcassonne could be on store shelves everywhere as inexpensively as Monopoly. They should have versions of both games for mass market to reduce cost. Of course then Hasbro consumes Z-May and the whole thing is pointless.

    Good to see her sticking to her guns, though.

    • Rob
      February 22, 2016 at 10:04 am

      Well, I believe Catan is now in the hands of Asmodee, who are developing far greater reach and may well be able to get it even more widely available than currently. It’ll be interesting to see how that all plays out.

      • Billy Board Game
        February 25, 2016 at 5:52 pm

        I didn’t realize Catan was now owned by Asmodee. They really are pushing to become one of the big boys. I want to see that in stores now.

        As far as news, you could contact local press agent. I think they would almost certainly pick up the story.

  2. Barnetto
    February 22, 2016 at 9:48 am

    I feel this could end up being one of those stories picked up by the national press….

    • Rob
      February 22, 2016 at 10:06 am

      Heh! I think they have far more important things to be worrying about. Like the colour of someone’s shoes, and what Nigel Farage said.

  3. February 22, 2016 at 4:00 pm

    Sounds like a job for Twitter and Facebook to me.. they probably take more note of complaints via social media…

    • Rob
      February 22, 2016 at 4:25 pm

      🙂 Heh, you’re probably right. As Hasbro UK has been where we have been sending these letters, I’ve been nudging their Twitter account, but maybe next time round, if necessary, their main account might be engaged too. We’ll see…

  4. Billy Board Game
    February 25, 2016 at 5:54 pm

    In your title, wouldn’t it have made more sense to have Hasbro strikes back. They are the evil empire and all. 🙂

    • Rob
      February 25, 2016 at 7:16 pm

      Ah, I don’t know about evil. They do a lot of cool stuff. They also make mistakes, and clearly sometimes have problems in the customer relations department…

  5. March 15, 2016 at 6:27 pm

    Do you the receiver of the letter can read?

    • Rob
      March 15, 2016 at 10:52 pm

      It did seem like they didn’t bother at all, didn’t it?

  6. April 10, 2016 at 6:24 pm

    Nope

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